Customer Return Policy
Important: Please read product descriptions and make sure you understand what you are purchasing prior to placing your order. Descriptions exist on our products for you; we want to give you the best information possible about each product so that you are a satisfied customer. If you fail to read the description and wish to return due to negligence of your buyer responsibility, we will not be able to honor refunds or exchanges.
Returns are accepted as long as you contact us within 30 days after you've received your order. Any return attempts after 30 days will not be honored. Your item must be unused and in its original packaging in order for us to be able to honor your refund. Clothing and rings are exceptions; we understand that returns may happen due to an item not fitting as expected. Jewelry that goes inside your body, such as earrings, eyebrow rings, etc., will not be accepted as a return if the item is open due to sanitary standards.
We will not accept returns for items listed below:
- Used undergarments/lingerie
- Customer-damaged items
- Open/used makeup
- Open jewelry (rings worn on the finger are accepted)
- Used "toys" or kink items
To complete your return, please submit an email to firstname.lastname@example.org with subject "Return Request". Please allow a few hours for a response; you will receive an email containing information as to how to complete your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will issue your refund at that time; please allow up to 2 to 4 business days for your bank to process the transaction. If we are unable to issue you a refund due to violation of our policy above, we will inform you as such and do our best to offer you additional options.
Refunds Not Received
If you have had your refund request approved by our customer service team and have not received your refund after 2 to 4 business days, please do the following before contacting us:
- Check your bank account to confirm that your refund has not come back to you
- Contact your credit card company; they may need a few days' processing time
- Contact your bank; they will need a few days' processing time
- If you have followed the above steps, please contact us at email@example.com
Returned Items Not Received
We will not be able to issue you a refund if we have not received your item. If you are using your own method to ship an item back to us, particularly if that item is $25 or more, we strongly recommend using a trackable shipping method. We cannot offer refunds for items lost in the mail. If you choose a trackable shipping method and we inform you that we have not received your item, you will need to contact the shipping company you used and file a claim with them. Contact us at firstname.lastname@example.org with your claim number; we will NOT be able to move forward or assist you without a claim number. Our employees cannot contact your shipper on your behalf to obtain the claim number; this step must be completed by you.
We will exchange items that:
- are defective or damaged before they reach you
- do not fit as expected
- are not correctly described on our site (this claim will be evaluated by our team)
We will NOT exchange items that:
- are damaged by the customer
- are not wanted by the customer due to failure to read product details or description
- are open or not resellable due to damage or neglect by the customer
- have been used (such as makeup and lingerie)
Please contact us at email@example.com with subject "Exchange Request" for further details. Please allow a few hours for a response; you will receive an email containing actions needed by you in order to move forward with an exchange.
When your return or exchange request is cleared by our customer service team, you will receive details about where and how to ship your item back to us. If the item is defective or damaged before it reaches you, or if the item was damaged in shipping, we will cover the cost of your return shipping. If your item is unwanted, does not fit as expected or is damaged by you, you will be responsible for return shipping costs. If you are shipping an item over $25, you should consider using a trackable shipping service. If you are using your own method to ship your item back to us and the item is lost in the mail, we will not be able to issue you a refund of item or shipping cost.